Thank you for shopping at our online bamboo seeds shop. We value your satisfaction and want to ensure that you have a positive experience with our products. As per the European Union law, we have developed the following return policy to outline your rights and our obligations regarding returns and exchanges.

1. Right to Cancel: As a consumer within the European Union, you have the right to cancel your order within 14 days without providing any reason. The cancellation period begins on the day you receive the goods. If you wish to exercise your right to cancel, please notify us in writing or by email within this timeframe.

2. Return Conditions: To be eligible for a return or exchange, the following conditions must be met:

• The cancellation request must be made within 14 days of receiving the goods.

• The seeds must be unopened, unused, and in their original packaging.

• The seeds must be in a resalable condition, free from damage or signs of tampering.

• If the seeds require refrigeration or specific storage conditions, they must have been stored correctly by the customer.

1. Return Process: To initiate a return, please follow these steps:

• Contact our customer service team via email or in writing to inform them of your intention to return the product.

• Pack the seeds securely in their original packaging or a suitable alternative to prevent damage during transit.

• Clearly label the package with your name, order number, and return address.

• Arrange and cover the cost of shipping the return package to our designated address.

1. Refund or Exchange: Upon receiving the returned seeds and verifying that they meet the return conditions, we will process your refund or exchange as follows:

• Refund: If you choose a refund, we will reimburse the full purchase price, including any initial shipping costs, within 14 days of receiving the returned goods.

• Exchange: If you prefer an exchange, we will ship the requested replacement seeds within a reasonable time frame. Any difference in price will be adjusted accordingly.

1. Exceptions: Please note that the right to cancel does not apply in the following situations:

• Goods that have been opened, used, or damaged by the customer.

• Goods that have been customized or personalized.

• Goods that have a limited shelf life and cannot be returned due to health or hygiene reasons once opened (e.g., seeds that require specific storage conditions).

1. Contact Information: If you have any questions or require further assistance regarding returns or exchanges, please contact our customer service team at [exoticseeds@live.com.pt]. We are here to help.